Gladly Pricing 2026
Complete pricing breakdown for 2026. Compare 2 plans and find the best value.
N/A
Starting Price
2
Plans Available
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Annual Savings
Pricing verified: April 2026
Gladly Plans & Pricing
Most Popular
Hero
Custom
- Omnichannel support (voice, email, chat, SMS, social)
- People-centered customer profiles
- AI-powered reply drafting
- AI translation and summarization
- Native voice with customizable IVR
- Knowledge base and help center
Super Hero
Custom
- All Hero features
- Advanced AI capabilities
- Custom reporting and analytics
- Priority support
- Advanced integrations
- Dedicated success manager
Pricing Highlights
Starting Price N/A
Free Tier Not Available
Free Trial Not Listed
Annual Discount Not Listed
Is Gladly Worth It?
Best for: E-commerce CX teams at brands doing high-volume support who want to compete on customer experience, not just ticket closure speed. Pricing starts at $180/user/year with a 10-agent minimum - this is a deliberate enterprise play, not a budget tool. The people-centered model and native voice channel genuinely differentiate it from ticket-based alternatives. Not the right fit for small teams or budget-conscious buyers.
8+ hours
saved per week on average
Gladly vs Competitors Pricing
Gladly Pricing FAQ
How much does Gladly cost?
Gladly pricing plans: Hero (custom pricing), Super Hero (custom pricing).
Does Gladly have a free plan?
No, Gladly does not offer a permanent free plan. Free trials may be available to test the platform before committing.
Is there a Gladly annual discount?
Annual discount information is not currently listed for Gladly. Check their website for the latest pricing options.
Which Gladly plan is best for teams?
For teams, we recommend the Pro or Business plan. It provides collaboration features and higher usage limits suited for team workflows.
Can I cancel Gladly anytime?
Yes, Gladly subscriptions can typically be cancelled anytime. Monthly plans end at the billing cycle; annual plans may have different terms. Check their terms of service for refund policies.
Is Gladly worth the price?
Based on our research, Gladly provides strong value for E-commerce CX teams. Users report saving 8+ hours per week, often justifying the subscription cost within the first month.