Craft vs Document360
VS
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The Winner
Top Pick
Craft
Wins for overall value, user satisfaction, and Beautiful docs for writers & teams.
4.6 Rating
Yes Free Tier
$10/mo Starting Price
1M+ Users
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Quick Comparison
| Criteria |  Craft |  Document360 |
|---|---|---|
| Free Tier | Yes Best | No |
| Starting Price | $10/mo Best | Custom pricing |
| User Rating | 4.6 | 4.6 |
| Review Count | 7,161 Best | 872 |
| Free Trial | No | No |
| Annual Discount | 20% Best | N/A |
| Best For | Beautiful docs for writers & teams | Teams building API docs and manuals |
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Feature Breakdown
Craft Key Features
- Block-based editor with drag-and-drop organization
- Real-time collaboration with simultaneous editing
- Built-in AI writing assistant with multiple model options
- On-device AI models (DeepSeek R1 1.5B, DeepSeek R1 7B, Llama 3.2 1B, Llama 3.2 3B)
- Cloud AI models (ChatGPT Nano, Claude Haiku, Claude Sonnet)
- AI credits system with flat-fee top-ups
- MCP (Model Context Protocol) integration support
- Public web publishing with secret links
- Rich media embedding (images, videos, files, links)
- Multiple sharing permissions (view, edit, comment)
- Version history and change tracking with author attribution
- Templates for productivity and recurring document types
- Offline support with iCloud syncing across devices
- Custom branding for shared documents (Plus tier)
- Native apps for macOS, iOS, iPadOS, Windows, web, and Android (beta)
- Spaces for organizing related documents and projects
- Password-protected links for secure sharing
- Comments and feedback without requiring account (viewers)
- Markdown support and rich text formatting
- Enhanced Apple Shortcuts integration
- Tags for improved organization (2025 Summer Update)
- Lock Screen Widgets and App Icon Quick Actions
- Native support for Apple's Writing Tools
- Tasks with inbox, deadlines, and reminders for to-do management (Craft 3, November 2024)
- Calendar view for events, reminders, and daily notes (Craft 3, November 2024)
- Collections for database-style structured data with custom fields and relational links (Craft 3, November 2024)
- Whiteboards for visual brainstorming and project mapping (Craft 3, November 2024)
Document360 Key Features
- Eddy AI Writing Agent: Generate complete documentation from prompts, videos, audio, or text files (June 2026)
- Multilingual AI support: AI writing agent supports all Eddy AI languages with multi-language style guides (Nov 2026)
- AI-powered smart search: Distinguishes between keywords and questions for contextual responses
- Style guide integration: Standardize tone, structure, and metadata in AI-generated content
- PDF search: Eddy AI searches within PDF attachments for comprehensive answers
- Auto-translate to 50+ languages with enhanced translation via Phrase integration
- Zendesk + Eddy AI integration: AI reads support tickets and suggests relevant knowledge base articles (Spring 2026)
- Advanced WYSIWYG and Markdown editors for flexible content creation
- Support ticket deflector with analytics dashboard
- Custom workflow builder for approval processes
- Embedded help center widget for in-app documentation
- ChatGPT-style instant answers with 24/7 AI chatbot support
- Auto-generate glossaries (AI Premium Suite) that simplify technical jargon
- Document-to-audio conversion for accessibility
- Interactive decision trees for guided troubleshooting
- Enterprise-grade security: SSO, SAML, JWT, IP restrictions, audit logs
- Version control with testing environments
- Screen capture, step-by-step guides, and interactive demos (AI Premium add-on)
- Improved APIs for integration and localization (Nov 2026)
- WCAG 2.1 AA compliant KB Site 2.0
Craft
Strengths
- Stunning Design Without Effort
- Blazing Fast Performance
- Built-in AI That Respects Privacy
- Apple Ecosystem Integration
Limitations
Full Craft Review →
- Limited Customization
- No Folder Sharing
- Apple-First Experience
Document360
Strengths
- Eddy AI Actually Delivers
- Multilingual Done Right
- Dual-Purpose Design
- Proven ROI Metrics
Limitations
Full Document360 Review →
- No Transparent Pricing
- Free Tier Discontinued
- Feature Lock-In to Higher Tiers
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Craft Overview
If you want beautiful documents without the complexity of Notion, Craft is worth the affordable Plus tier. Free tier works for light use (10 docs, 15 AI credits). Best on Apple devices - Windows/web apps exist but the Mac/iOS experience is superior. Craft 3 added basic database tables via Collections; skip if you need full Notion-style databases with kanban boards and complex formulas (per [Craft's product page](https://www.craft.do/features), accessed May 2026).
Best For:
- Beautiful docs for writers & teams
- Apple ecosystem users wanting native macOS/iOS experience
- Teams needing simple real-time document collaboration
- Individuals creating structured notes and personal wikis
- Students and educators (free Education plan)
- Professionals creating client-facing documents with custom branding
- Users who prioritize speed and app performance
- Those seeking simpler alternative to Notion for document work
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Document360 Overview
If you're building serious documentation (API docs, user manuals, knowledge bases), Document360 is hard to beat. The AI writing tools save real time, the multilingual support works across 50+ languages, and the platform scales from small teams to enterprise. But the lack of transparent pricing and discontinued free tier are real barriers for smaller teams.
Best For:
- Teams building API docs and manuals
- Companies needing both internal wikis and external help centers
- Mid-sized to enterprise teams requiring advanced security (SSO, audit logs)
- Organizations with multilingual documentation needs (50+ languages)
- Teams looking to reduce support tickets through self-service documentation
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The Verdict
4.6/5
Winner Rating
Craft is our top pick for most users, thanks to its overall value proposition.
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Craft vs Document360 FAQ
Both Craft and Document360 are excellent tools. Craft is better for Beautiful docs for writers & teams, while Document360 excels at Teams building API docs and manuals. Your choice depends on your specific needs and budget.
Craft pricing: Free tier available. Document360 pricing: Contact sales. Craft is more affordable at the entry level, but compare features at each tier to find the best value for your needs.
Yes, many teams use multiple tools for different purposes. Craft might handle Beautiful docs for writers & teams, while Document360 covers Teams building API docs and manuals. Check integration options for both tools.
Both offer robust support. Craft provides Priority support, while Document360 offers Support Ticket Deflector. Enterprise plans typically include dedicated support for both.
Consider switching if Document360 better fits your current needs. Key factors: Teams building API docs and manuals, pricing alignment, and team workflow compatibility. We recommend trialing Document360 before making a full switch.
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