Crisp vs Tawk.to

Crisp
4.0
3,548 reviews
Free tier From $45/mo
Full Review Try Free
VS
Tawk.to
4.4
15,830 reviews
Free tier From $29/mo
Full Review Try Free
01

The Winner

Top Pick

Tawk.to

Wins for overall value, user satisfaction, and Small businesses needing live chat.

4.4 Rating
Yes Free Tier
$29/mo Starting Price
12000000 Users
Full Tawk.to Review Try Tawk.to Free
02

Quick Comparison

Criteria Crisp Tawk.to
Free Tier Yes Yes
Starting Price $45/mo $29/mo Best
User Rating 4.0 4.4 Best
Review Count 3,548 15,830 Best
Free Trial No No
Annual Discount N/A 26% Best
Best For Startups and small teams Small businesses needing live chat
03

Feature Breakdown

Crisp Key Features

  • Live chat widget
  • Shared inbox
  • AI chatbot
  • Workflow automation
  • Knowledge base
  • Mobile apps

Tawk.to Key Features

  • 100% free live chat with unlimited agents, chat volume, and websites
  • AI Assist add-on with automated responses and sub-10-second first reply times
  • Built-in ticketing system and customizable knowledge base at no cost
  • Real-time visitor monitoring with geographic and page-tracking insights
  • Hire trained chat agents for $1/hour through tawk.to's staffing service
  • Cross-platform apps for iOS, Android, Windows, and macOS

Crisp

Strengths
  • Per-Workspace Pricing
  • Generous Free Tier
  • Unified Multi-Channel Inbox
  • Quick Setup
Limitations
  • Poor Customer Support Reputation
  • Limited AI on Lower Tiers
  • Mobile App Feature Gaps
Full Crisp Review →

Tawk.to

Strengths
  • Genuinely Free with No Limits
  • Fastest Setup in Live Chat
  • Built-In Ticketing and Knowledge Base
  • Hire Trained Chat Agents for $1/Hour
Limitations
  • Tawk.to Branding on Free Tier
  • AI Features Require Paid Add-On
  • Basic Automation and Workflows
Full Tawk.to Review →
04

Crisp Overview

Crisp offers a unified messaging platform with live chat, AI chatbots, and shared inbox starting from a free tier. Per-workspace pricing (not per-agent) keeps costs predictable as your team grows. Strong for startups and SMBs needing multi-channel support, but limited AI on lower tiers and poor reviews for their own customer service are worth noting.

Best For:

  • Startups and small teams
  • Customer support teams
  • Businesses needing multi-channel support
Read Full Crisp Review
05

Tawk.to Overview

Tawk.to is the only live chat platform where 'free' actually means free - unlimited agents, unlimited chats, unlimited websites. No hidden limits, no forced upgrades. The catch? Tawk.to branding appears on the widget unless you pay for the removal add-on. AI Assist adds automated responses at an additional monthly cost but is entirely optional. If you just need reliable live chat and a knowledge base without spending a dime, nothing else comes close.

Best For:

  • Small businesses needing live chat
  • Startups on a tight budget
  • Budget-conscious teams
  • Websites needing free live chat
Read Full Tawk.to Review
06

The Verdict

4.4/5
Winner Rating

Tawk.to is our top pick for most users, thanks to its higher user ratings.

Full Tawk.to Review Try Tawk.to Free
07

Crisp vs Tawk.to FAQ

Both Crisp and Tawk.to are excellent tools. Crisp is better for Startups and small teams, while Tawk.to excels at Small businesses needing live chat. Your choice depends on your specific needs and budget.
Crisp pricing: Free tier available. Tawk.to pricing: Free tier available. Pricing varies, but compare features at each tier to find the best value for your needs.
Yes, many teams use multiple tools for different purposes. Crisp might handle Startups and small teams, while Tawk.to covers Small businesses needing live chat. Check integration options for both tools.
Both offer robust support. Crisp provides standard support, while Tawk.to offers comprehensive support. Enterprise plans typically include dedicated support for both.
Consider switching if Tawk.to better fits your current needs. Key factors: Small businesses needing live chat, pricing alignment, and team workflow compatibility. We recommend trialing Tawk.to before making a full switch.
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