Freshservice vs Jira

Freshservice
4.3
11,978 reviews
From $29/mo
Full Review Try Free
VS
Jira
4.1
121,874 reviews
From $8.15/mo
Full Review Try Free
01

The Winner

Slight Edge

Freshservice

Has a slight advantage based on user ratings and overall value. Both tools are excellent - Jira may still be better for specific use cases.

4.3 Rating
No Free Tier
$29/mo Starting Price
75000 Users
Full Freshservice Review Visit Freshservice
02

Quick Comparison

Criteria Freshservice Jira
Free Tier No No
Starting Price $29/mo $8.15/mo Best
User Rating 4.3 Best 4.1
Review Count 11,978 121,874 Best
Free Trial No No
Annual Discount 20% Best N/A
Best For Mid-market IT teams needing modern ITSM Agile dev teams needing issue tracking
03

Feature Breakdown

Freshservice Key Features

  • AI-powered ticket management with Freddy AI
  • ITIL-aligned incident and problem management
  • IT asset management and discovery
  • Change and release management
  • Self-service portal and knowledge base
  • Workflow automation and orchestration

Jira Key Features

  • Agile boards (Scrum and Kanban)
  • Advanced workflows and automation
  • Roadmap planning
  • Sprint management
  • Custom fields and issue types
  • Atlassian Intelligence AI
  • Integration with Confluence and Bitbucket
  • Advanced reporting and dashboards

Freshservice

Strengths
  • Freddy AI Delivers Real Time Savings
  • ITIL Compliance Without the Complexity
  • Clean and Intuitive Interface
  • Strong Asset Management Built In
Limitations
  • AI Features Locked Behind Expensive Tiers
  • Workflow Customization Can Be Rigid
  • Reporting Depth Falls Short for Enterprise
Full Freshservice Review →

Jira

Strengths
  • The Gold Standard for Agile
  • Scales to Enterprise
  • Atlassian Ecosystem Integration
  • Free Tier Is Actually Usable
Limitations
  • Steep Learning Curve
  • UI Feels Dated
  • Per-User Pricing Adds Up Fast
Full Jira Review →
04

Freshservice Overview

Freshservice is the best mid-market ITSM platform for AI-powered IT teams. Starter covers incident management and workflow automations. Pro unlocks Freddy AI Copilot and analytics. Forrester validated 356% ROI. Not ideal for customer-facing support (use Freshdesk) or massive enterprise complexity (consider ServiceNow). Best for IT teams managing 50-500 employees who want ITIL compliance without the ServiceNow learning curve.

Best For:

  • Mid-market IT teams needing modern ITSM
  • Organizations wanting ITIL-aligned workflows
  • Teams needing AI-powered ticket automation
  • Companies managing IT assets at scale
Read Full Freshservice Review
05

Jira Overview

Jira remains the industry standard for agile software teams. The free tier covers up to 10 users with full Scrum and Kanban boards. Standard adds automation and scaling to 35,000 users. Premium unlocks AI features and advanced roadmaps. Skip it if your team doesn't do software development.

Best For:

  • Agile dev teams needing issue tracking
  • Software teams running Scrum or Kanban sprints with deep Atlassian integration
  • Engineering orgs that need customizable workflows, advanced roadmaps, and enterprise-grade project tracking
Read Full Jira Review
06

The Verdict

Slight Edge
4.3/5
Winner Rating

Freshservice has a slight edge based on user ratings and overall value. Both tools are excellent - Jira may still be better for Agile dev teams needing issue tracking.

Full Freshservice Review Visit Freshservice
07

Freshservice vs Jira FAQ

Both Freshservice and Jira are excellent tools. Freshservice is better for Mid-market IT teams needing modern ITSM, while Jira excels at Agile dev teams needing issue tracking. Your choice depends on your specific needs and budget.
Freshservice pricing: Contact sales. Jira pricing: $8.15/month. Pricing varies, but compare features at each tier to find the best value for your needs.
Yes, many teams use multiple tools for different purposes. Freshservice might handle Mid-market IT teams needing modern ITSM, while Jira covers Agile dev teams needing issue tracking. Check integration options for both tools.
Both offer robust support. Freshservice provides standard support, while Jira offers comprehensive support. Enterprise plans typically include dedicated support for both.
Consider switching if Jira better fits your current needs. Key factors: Agile dev teams needing issue tracking, pricing alignment, and team workflow compatibility. We recommend trialing Jira before making a full switch.
08

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