LiveChat vs ProProfs Chat
The Winner
LiveChat
Has a slight advantage based on user ratings and overall value. Both tools are excellent - ProProfs Chat may still be better for specific use cases.
Quick Comparison
| Criteria |  LiveChat |   ProProfs Chat |
|---|---|---|
| Free Tier | No | Yes Best |
| Starting Price | $19/mo Best | $39.99/mo |
| User Rating | 4.2 | 4.8 Best |
| Review Count | 3,110 Best | 98 |
| Free Trial | 14 days Best | No |
| Annual Discount | true% Best | N/A |
| Best For | Customer support teams | SMBs needing affordable live chat |
Feature Breakdown
LiveChat Key Features
- Real-time live chat with AI-powered chatbot automation and smart routing
- 200+ integrations including Salesforce, HubSpot, Shopify, and WordPress
- Comprehensive ticketing system with chat archives and advanced reporting
- Multi-channel support across web, mobile, Apple Messages, and SMS
- Enterprise features including HIPAA compliance, SSO, and white labeling
- Staffing predictions and work scheduler for optimized agent management
ProProfs Chat Key Features
- AI-powered chatbot with natural language processing (NLP)
- Chatbot training using website or help center URL
- Real-time language translation for global customer base
- Proactive chat triggers and automated greetings
- Seamless handoff between chatbot and human operators
- Intelligent chat routing to appropriate operators and groups
- Unlimited chat history and domain support (even on free plan)
- Canned responses library for quick answers
- Conversation templates for lead generation and sales
- Meeting booking and lead capture automation
- Bot performance reports with response time and accuracy metrics
- Real-time visitor tracking and browsing insights
- Detailed analytics and performance reports
- 30+ integrations including eCommerce, CRM, CMS, and marketing tools
- Self-help article integration in chat widget
- Ratings & surveys for customer feedback
- Social media integrations for omnichannel support
- Business hours configuration and offline messaging
LiveChat
- Polished chat experience
- Massive integration library
- AI chatbot deflection
- Proven track record
- Per-agent pricing scales fast
- Key features locked to higher tiers
- No free plan
ProProfs Chat
- Genuinely Free Forever Plan
- AI Chatbot Learns Your Content
- Exceptional Value for Teams
- ProProfs Ecosystem Integration
- AI Chatbot Is a Paid Add-On
- Mobile App Needs Work
- Limited Customization Without CSS
LiveChat Overview
LiveChat is a proven customer service platform built for real-time support at scale. AI chatbots handle routine queries while agents focus on complex issues. Per-agent pricing with a 14-day free trial. Best for support teams and e-commerce businesses that need fast, reliable live chat with deep integrations.
Best For:
- Customer support teams
- E-commerce businesses
- SaaS companies with support teams
- Sales teams needing live support
ProProfs Chat Overview
ProProfs Chat delivers enterprise features at SMB prices. The free plan is legitimately useful (not a crippled demo), and the Team Plan unlocks multi-operator support and AI chatbot capabilities at a reasonable monthly rate. Best for small-to-medium businesses wanting professional live chat without enterprise pricing (per [ProProfs Chat's product page](https://www.proprofschat.com/features), accessed May 2026).
Best For:
- SMBs needing affordable live chat
- Teams wanting seamless integration with help desk and knowledge base
- Businesses requiring multilingual support with real-time translation
- Companies seeking straightforward, user-friendly chat solution
- Organizations wanting to automate 80% of routine support questions
The Verdict
LiveChat has a slight edge based on user ratings and overall value. Both tools are excellent - ProProfs Chat may still be better for SMBs needing affordable live chat.