LiveChat vs Tawk.to

LiveChat
4.2
3,110 reviews
From $19/mo
Full Review Try Free
VS
Tawk.to
4.4
15,830 reviews
Free tier From $29/mo
Full Review Try Free
01

The Winner

Top Pick

Tawk.to

Wins for overall value, user satisfaction, and Small businesses needing live chat.

4.4 Rating
Yes Free Tier
$29/mo Starting Price
12000000 Users
Full Tawk.to Review Try Tawk.to Free
02

Quick Comparison

Criteria LiveChat Tawk.to
Free Tier No Yes Best
Starting Price $19/mo $29/mo Best
User Rating 4.2 4.4 Best
Review Count 3,110 15,830 Best
Free Trial 14 days Best No
Annual Discount true% 26% Best
Best For Customer support teams Small businesses needing live chat
03

Feature Breakdown

LiveChat Key Features

  • Real-time live chat with AI-powered chatbot automation and smart routing
  • 200+ integrations including Salesforce, HubSpot, Shopify, and WordPress
  • Comprehensive ticketing system with chat archives and advanced reporting
  • Multi-channel support across web, mobile, Apple Messages, and SMS
  • Enterprise features including HIPAA compliance, SSO, and white labeling
  • Staffing predictions and work scheduler for optimized agent management

Tawk.to Key Features

  • 100% free live chat with unlimited agents, chat volume, and websites
  • AI Assist add-on with automated responses and sub-10-second first reply times
  • Built-in ticketing system and customizable knowledge base at no cost
  • Real-time visitor monitoring with geographic and page-tracking insights
  • Hire trained chat agents for $1/hour through tawk.to's staffing service
  • Cross-platform apps for iOS, Android, Windows, and macOS

LiveChat

Strengths
  • Polished chat experience
  • Massive integration library
  • AI chatbot deflection
  • Proven track record
Limitations
  • Per-agent pricing scales fast
  • Key features locked to higher tiers
  • No free plan
Full LiveChat Review →

Tawk.to

Strengths
  • Genuinely Free with No Limits
  • Fastest Setup in Live Chat
  • Built-In Ticketing and Knowledge Base
  • Hire Trained Chat Agents for $1/Hour
Limitations
  • Tawk.to Branding on Free Tier
  • AI Features Require Paid Add-On
  • Basic Automation and Workflows
Full Tawk.to Review →
04

LiveChat Overview

LiveChat is a proven customer service platform built for real-time support at scale. AI chatbots handle routine queries while agents focus on complex issues. Per-agent pricing with a 14-day free trial. Best for support teams and e-commerce businesses that need fast, reliable live chat with deep integrations.

Best For:

  • Customer support teams
  • E-commerce businesses
  • SaaS companies with support teams
  • Sales teams needing live support
Read Full LiveChat Review
05

Tawk.to Overview

Tawk.to is the only live chat platform where 'free' actually means free - unlimited agents, unlimited chats, unlimited websites. No hidden limits, no forced upgrades. The catch? Tawk.to branding appears on the widget unless you pay for the removal add-on. AI Assist adds automated responses at an additional monthly cost but is entirely optional. If you just need reliable live chat and a knowledge base without spending a dime, nothing else comes close.

Best For:

  • Small businesses needing live chat
  • Startups on a tight budget
  • Budget-conscious teams
  • Websites needing free live chat
Read Full Tawk.to Review
06

The Verdict

4.4/5
Winner Rating

Tawk.to is our top pick for most users, thanks to its higher user ratings.

Full Tawk.to Review Try Tawk.to Free
07

LiveChat vs Tawk.to FAQ

Both LiveChat and Tawk.to are excellent tools. LiveChat is better for Customer support teams, while Tawk.to excels at Small businesses needing live chat. Your choice depends on your specific needs and budget.
LiveChat pricing: $19/month. Tawk.to pricing: Free tier available. Tawk.to is more affordable at the entry level, but compare features at each tier to find the best value for your needs.
Yes, many teams use multiple tools for different purposes. LiveChat might handle Customer support teams, while Tawk.to covers Small businesses needing live chat. Check integration options for both tools.
Both offer robust support. LiveChat provides standard support, while Tawk.to offers comprehensive support. Enterprise plans typically include dedicated support for both.
Consider switching if Tawk.to better fits your current needs. Key factors: Small businesses needing live chat, pricing alignment, and team workflow compatibility. We recommend trialing Tawk.to before making a full switch.
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